Who Pays for Lost Keys and Deposit in Norway
Why can the landlord demand payment?
The landlord may demand payment for costs that arise from the tenancy agreement and reasonable restorations after the tenancy ends. The Tenancy Act regulates which deductions can be made from the deposit, for example in case of damage or failure to return keys.[1] A deduction must be proportionate to the actual cost and not punitive. If the landlord requests an amount you consider unreasonable, you should ask for an itemized bill and documentation.
Common costs when a key is lost
- Changing the lock and a new key (keys) — cost for a new cylinder and keys.
- Deposit deduction (deposit) — if the landlord documents costs resulting from failure to return keys.
- Locksmith labor (repair) — hourly cost to install a new lock or change a cylinder.
- Cost for extra keys or changing a master key (deposit) — especially for access to shared systems or multiple locks.
The landlord must be able to document all costs with receipts or invoices. If the amount is set without documentation you can request an explanation and refuse unreasonable claims. If you cannot agree, the matter can be taken to the Tenancy Disputes Board (HTU) or the conciliation board for resolution.[2]
How to calculate a reasonable cost
A reasonable cost normally corresponds to expenses necessary to restore the leased property or secure the building. The landlord cannot claim amounts that act as penalties. Request an itemized invoice showing materials and labor time. Compare with local locksmith quotes if the bill seems high.
Frequently asked questions
- Who pays if I lose the key?
- Generally the tenant must cover costs for a new lock or keys if the loss is the tenant's responsibility, but the landlord must document the cost.
- Can the landlord keep the entire deposit for a lost key?
- Only if documented costs justify it; the landlord must specify and show receipts for the amount.
- What should I do if I disagree with a deduction?
- Ask for a written explanation and documentation, send a formal claim for reimbursement if applicable, and consider filing a complaint with HTU or the conciliation board.
How-To
- Collect documentation (receipts, photos and correspondence).
- Send a written claim to the landlord and request an itemized invoice within a reasonable deadline.
- Contact the Tenancy Disputes Board (HTU) for advice or mediation.
- If necessary, present the case to the conciliation board or court for formal resolution.
