Lost Keys and Deposit for Tenants in Norway
As a tenant in Norway, losing a key can be stressful, especially when a deposit and possible lock replacement costs are involved. This guide explains which documents you should collect, such as written notice to the landlord, receipts from a locksmith and photos of the lock or damage, and how to keep track of expenses. We also explain the deadlines that apply to deposit claims, what counts as valid deductions, and the complaint options available in Norway, including the next steps if you cannot reach an agreement.[1] Examples and practical steps follow in the rest of the article.
Required documents
Gather these documents as soon as possible to make any dispute easier to resolve or to recover your deposit.
- Formal written notice to the landlord about the lost key and the time of the incident.
- Receipts for locksmith services, new locks or other direct costs related to the lost key.
- Photo documentation showing the lock or door before and after, and any damages.
- Receipt or proof of paid deposit and bank statement from the deposit account if available.
Rights and deadlines
As a tenant you are entitled to an overview of the deposit and any deductions the landlord makes when the tenancy ends. The landlord must be able to document costs for lock replacement or repairs to deduct from the deposit. If you cannot agree, cases can often be brought to the Husleietvistutvalget for a faster decision on deposit disputes in Norway.[2]
- Notify the landlord in writing as soon as possible after the key is lost.
- Request a detailed breakdown of any deductions from the deposit.
- Keep receipts and documentation for at least one year after the tenancy ends, as disputes may arise later.
How to assess costs and deductions
The landlord may only claim documented and reasonable costs. Normal wear and tear is generally not a valid deduction from the deposit. Costs to change a lock must be necessary and proportionate to the actual risk caused by the lost key.
Key takeaways
- Notify the landlord in writing immediately and keep a copy.
- Collect all receipts for locksmith and related expenses as evidence.
- Check deadlines for refund and complaint to ensure timely action.
FAQ
- What should I do first if I lose my key?
- Notify the landlord in writing immediately, take photos if possible and contact a locksmith if necessary to secure the property.
- Can the landlord deduct the entire deposit for a new lock?
- Only if the landlord can document actual and reasonable costs; normal wear and tear usually does not justify a full deduction.
- Where do I complain if we disagree about the deposit?
- You can complain to the Husleietvistutvalget or consider legal action through the court system if the dispute persists.
How-To
- Notify the landlord in writing immediately and note the date and time of the message.
- Collect and send copies of receipts, photos and deposit proof to the landlord.
- If you cannot agree, contact the Husleietvistutvalget or seek advice from legal aid services.
- Follow up in writing for deposit refund and request a detailed itemization if amounts are deducted.
