Lost Keys and Security Deposit in Norway
As a tenant in Norway, losing a key or worrying about what happens to your security deposit can be stressful. This article explains what you as a tenant should do first, which deadlines apply, what costs a landlord may deduct from the deposit, and how to document the incident. You get concrete steps to report the loss, request a deposit refund, and what you can claim if a dispute arises. The language is simple, and we show where to find official guidance and complaint options. The goal is for you to know your rights and act quickly to protect both keys and deposit.
What to do first
Take the following actions as soon as you discover you have lost a key. Notify the landlord in writing and ask for instructions; many deposit questions relate to the Tenancy Act.[1] Note time and place, and take photos of relevant circumstances. If there is a risk of burglary or misuse, contact the police.
- Notify the landlord in writing with date and time.
- Document the loss with a short description and any photos.
- Request written confirmation of any costs related to lock changes or new keys.
- Consider filing a police report if you suspect theft or misuse.
What can a landlord deduct from the deposit?
A landlord may normally claim compensation for documented damage beyond normal wear and unpaid rent. The landlord must be able to show receipts or other documentation for amounts deducted from the deposit. If there is disagreement about the validity of a deduction, the case can be brought to the Tenancy Disputes Board or the courts for resolution.[2]
How to document and claim a refund
To get your deposit back, gather all relevant documents: confirmation of the deposit account, payment receipts, photos of the property's condition at move-out, and written communication with the landlord. Send a formal request for refund asking for settlement within a set deadline.
- Request an explanation of any deductions in writing within a reasonable time.
- Keep copies of all receipts and photos showing the property's condition.
- If you cannot agree, file a complaint with the Tenancy Disputes Board or the courts.[3]
FAQ
- What should I do if I lose a key to the apartment?
- Notify the landlord immediately in writing, assess the security risk, and follow the landlord's instructions. You may be asked to cover lock replacement costs if reasonable.
- Can the landlord deduct lock replacement costs from the deposit?
- Yes, but the landlord must document the costs and show that it is not normal wear. If the costs seem unreasonable, ask for specific receipts.
- How long do I have to claim my deposit back?
- There is no single national deadline for all cases, but it is important to request settlement promptly and keep documentation; disputes can be handled by the Tenancy Disputes Board or the courts.
- What if the landlord does not respond or refuses to pay?
- Send a formal written demand for refund. If that does not help, consider filing a complaint with the Tenancy Disputes Board or bringing the case to mediation/court.
How to
- Write a formal message to the landlord describing the loss, asking for instructions, and requesting confirmation within one week.
- Gather documentation: photos, receipts, and a copy of the deposit account.
- Request a detailed settlement of the deposit in writing and set a reasonable payment deadline.
- If the landlord does not comply, submit a formal complaint to the Tenancy Disputes Board or small claims/court.
