Deposit dispute for short-term rental in Norway

When you rent or sublet a property for a short period in Norway, questions about the deposit and its return can arise. As a tenant you have rights under the Tenancy Act regarding how a deposit is required, stored and returned, and you can complain or appeal if the landlord withholds unreasonable amounts or fails to follow the rules. This guide provides practical advice on how to document your claim, which deadlines may apply, and where to send a complaint — including the Tenancy Disputes Committee (HTU) or the courts. It explains step by step what to attach to a complaint, how to communicate with the landlord, and what happens if the case proceeds to HTU or court in Norway.

Complaints and appeals for short-term rentals

You can complain if the landlord withholds all or part of the deposit without valid grounds, deducts for normal wear and tear, or fails to follow the rules for deposit accounts and repayment. See the Tenancy Act for details on deposit requirements and storage.^[1] Many cases are resolved through dialogue, but if you cannot agree you may file a complaint with the Tenancy Disputes Committee or consider legal action.^[2] If the case proceeds further, the conciliation board or district court may handle the dispute.^[3]

Common reasons for disputes

• The landlord charges for cleaning or damages beyond reasonable wear and tear.
• Damage to inventory or lack of maintenance at move-out.
• Incomplete or delayed repayment of the deposit.
• Disagreement about what was documented in the move-in and move-out reports.

How to document your claim

Good documentation is essential: take photos at move-in and move-out, keep receipts for repairs or cleaning, and gather all written communication with the landlord. Note dates and times for conversations or inspections. Send a written claim that clearly states what you demand back and why, and list the attachments you include.

• Photos and video from move-in and move-out.
• Receipts for actual costs and deposit transfers.
• Written messages, emails and inventory lists.

FAQ

Can I get my deposit back after a short-term rental?

As a tenant you can demand the deposit back if the landlord has no valid reason to withhold funds. Document the condition at move-out and all communication.

Where do I file a complaint if I cannot agree with the landlord?

You can file a complaint with the Tenancy Disputes Committee (HTU) for many tenancy disputes. Alternatively, the case can be taken to the conciliation board or district court, depending on the situation.

How long do I have to complain?

Deadlines vary depending on the issue. Start communication quickly, document everything, and file a formal complaint as soon as possible, preferably within three months after move-out.

How-To

1. Gather documentation: photos, receipts, inventory lists and all written communication with the landlord.
2. Contact the landlord in writing and request repayment, stating reasons and a reasonable deadline.
3. Send a formal complaint to HTU if you cannot agree; attach all documentation.
4. Prepare evidence and attend any hearings or meetings requested by HTU or the court.
5. Follow the outcome and consider appeal or legal action if necessary.

Help and resources

• Tenancy Disputes Committee (HTU) - filing and guidance
• Lovdata - Tenancy Act (1999)
• The Courts - information on conciliation boards and court procedures
• Police - if there are concerns about illegal conduct or enforcement

1. [1] Lovdata – Tenancy Act
2. [2] Tenancy Disputes Committee (HTU)
3. [3] The Courts – conciliation board and court procedures