Lost Key or Deposit: Tenant Complaint in Norway
As a tenant, losing a key or disagreeing with your landlord about a deposit can be stressful. In Norway both rights and obligations are set out in the Tenancy Act and through complaint bodies like the Housing Rental Disputes Committee (HTU). This guide explains step by step how to document loss, what deadlines apply, when to send a formal complaint or appeal, and what evidence typically helps a case. The language is kept simple, with concrete actions you can take yourself or with legal support. The goal is to give you confidence in the process and concrete advice to protect your deposit and your rights as a tenant in Norway.
What to do first
As a tenant you should act quickly: gather evidence, notify the landlord in writing and check the terms of the tenancy agreement and the Tenancy Act[1].
- Take photos of a damaged lock or the absence of a key.
- Locate receipts for the deposit and other payments.
- Report the loss to the landlord in writing and ask for written confirmation.
Document everything in writing and keep copies of messages to the landlord.
When can the landlord deduct from the deposit?
The landlord can normally charge reasonable costs for damage or missing cleaning, but deductions must be documented and proportionate.[1]
- Damage to fixtures or building parts that require repair.
- Deposit used to cover missing cleaning or unpaid charges.
- Lock replacement due to a lost key can be charged if necessary and documented.
Request an itemized bill or receipt before accepting deductions from the deposit.
Frequently Asked Questions
- Can the landlord charge for a new lock if I lose a key?
- Yes, the landlord can charge for lock replacement if it is necessary, but this must be documented and reasonable. Complain to HTU if you think the amount is unfair.[2]
- How do I get my deposit back?
- After moving out the landlord must return the deposit minus any documented costs. If you disagree you can complain to HTU or the conciliation board.[2]
- When should I appeal a decision?
- If you are not satisfied with an HTU decision, you can appeal to the courts within the applicable deadline; check domstol.no for procedures.[3]
How to complain or appeal
- Gather all documentation: photos, messages, receipts and the contract.
- Write a formal written complaint to the landlord stating your claim and reasons.
- If the matter is not resolved, file a complaint with the Housing Rental Disputes Committee (HTU) or the conciliation board.[2]
- If necessary, the case can be brought to the district court; follow deadlines and procedures on domstol.no.[3]
A thorough complaint with clear documentation increases your chances of a good outcome.
Key takeaways
- Documentation is essential to recover your deposit.
- Always make complaints to the landlord in writing.
- HTU can be a faster route than court for many tenancy disputes.
