Lost Keys and Deposit: Tenants in Norway
As a tenant in Norway it is common to feel uncertain when keys go missing or when the security deposit is to be returned. This guide explains common mistakes tenants make — from not reporting the loss quickly enough to lacking documentation and receipts — and gives concrete advice on what you should do. You get practical steps for notifying the landlord, securing evidence, calculating deadlines and claiming the deposit back. We also show how you can contact the Tenancy Disputes Tribunal (HTU)[2] or the courts if the case is not resolved. The language is simple and aimed at tenants without legal background. Also read what can be deducted from the deposit, how to secure keys when moving, and when it pays to seek legal aid.
What to do first
When you discover a key is lost or if you believe the deposit may be unfairly withheld, follow these immediate steps to protect your rights.
- Notify the landlord in writing with the date and explanation.
- Change the lock or agree with the landlord who will pay for lock replacement.
- Secure documentation: take photos, keep receipts and make a short written log.
- Request an overview of the deposit account and any deduction claims.
- Obtain written cost estimates for lock changes or repairs if the landlord claims costs.
Common mistakes tenants make
Several mistakes often lead to unnecessary loss of deposit or disputes. Be aware of these points.
- Failing to document the condition or cleanliness at move-in and move-out.
- Not notifying in writing within a reasonable time about loss or damage.
- Accepting verbal agreements on deposit deductions without written assessment or receipts.
- Leaving locks unchanged after a lost key without clarifying who has keys.
The Tenancy Act and complaint routes
The Tenancy Act governs many issues around deposits, liability and deductions.[1] If you cannot reach an agreement with the landlord, you may file a complaint with the Tenancy Disputes Tribunal (HTU)[2] or bring the case before the conciliation board or district court.[3] HTU can provide quick decisions in many rental disputes, sometimes at no cost to the tenant. Documentation and clear communication increase the chances of a good outcome.
FAQ
- Can a landlord claim compensation for a lost key?
- Yes, a landlord can seek coverage for costs resulting from a genuine need to change locks or provide extra keys, but all claims must be documented and reasonable.
- What should I do if the landlord deducts from the deposit without a good explanation?
- Request a written specification of the deductions and receipts. If you do not receive a satisfactory answer, consider filing a complaint with HTU or seeking legal review.
- How long do I have to claim the deposit back?
- Deadlines may vary; ask for written clarification and follow up within a reasonable time. Documentation of handover timing and condition is important.
How-To
- Notify the landlord in writing.
- Collect evidence: photos, emails, texts and receipts.
- Check deadlines for deposit claims and landlord responses.
- Contact HTU for guidance or consider further steps if you cannot agree.
