Lost Key and Deposit Rights for Tenants in Norway
As a tenant in Norway, losing a key can be worrying and make you fear losing your deposit. This guide explains in plain language what rights you have, what costs a landlord can claim, which deadlines apply, and how to document the situation. It also covers what is reasonable when changing locks, when a landlord may deduct from the deposit, and what complaint options you have through the Tenancy Disputes Board or the courts. The goal is for you as a tenant to know your choices, understand which evidence helps, and follow steps to resolve the dispute without unnecessary costs. Read on for practical steps, templates and which documents are most useful.
What you should do first
- Notify the landlord in writing as soon as you discover the key is missing.
- Take photos of the lock and any damage, and keep receipts and other documentation.
- Request a written cost estimate before new keys or lock replacement are carried out.
- Remember to check the tenancy agreement for provisions about lost keys and deposit deductions.
- Avoid paying claims without written documentation and a receipt.
What can the landlord claim?
The landlord can claim compensation for actual costs when changing locks or copying keys, but claims must be documented and reasonable in relation to what is necessary. Remember that deductions from the deposit must be supported in writing, and disputes about amounts can be brought before the Tenancy Disputes Board.[1]
Frequently Asked Questions
- Can the landlord deduct the entire deposit if I lose a key?
- Not necessarily. The landlord can only claim documented and reasonable costs. The entire deposit may only be used if the costs correspond to the damage or loss.
- How long do I have to dispute a claim?
- It is important to respond and document within a reasonable time; if you cannot agree, you can complain to the Tenancy Disputes Board or take the claim to the courts to contest it.
- Do I have to pay for lock replacement if the landlord fears a security risk?
- If there is a real risk (for example, lost keys with address information), replacement may be reasonable. Costs must still be documented and necessary.
How-To
- Send a written message to the landlord describing what happened and request documentation of any costs.
- Gather evidence: photos, receipts, email correspondence and any witness statements.
- Ask for a written breakdown of costs before approving payment or a deposit deduction.
- If you cannot agree, file a complaint with the Tenancy Disputes Board or consider mediation/court; HTU provides guidance for tenancy disputes.[2]
Key Takeaways
- Remember to document everything in writing and take photos when a key is lost.
- The landlord may claim documented and reasonable costs only, not arbitrary deductions.
- Contact the Tenancy Disputes Board for help if you cannot reach an agreement.
