Check Service Charges: Tenant Rights in Norway
What to check
Start by requesting an overview and specification of all service charges and consumption reconciliations. Common items are electricity for common areas, waste disposal, municipal fees and heating. Compare specific amounts with previous periods and read the tenancy agreement for which costs are agreed.
- Request written accounts and specification of service charges.
- Check that allocations of consumption and monthly surcharges match meter readings.
- Make copies of meter readings, receipts and all written communication for documentation.
What you can demand from the landlord
The landlord must be able to show how service charges and consumption are calculated. If the landlord cannot document an item, you have grounds to request correction or repayment. If the calculation is technically complicated, ask for a plain-language explanation and copies of underlying source documents.
- Demand a specified account and original documents for disputed periods.
- Demand repayment for proven misallocation or double charging.
- Keep track of deadlines to complain or request correction.
If the landlord does not respond satisfactorily, send a formal written complaint with documentation. If unresolved, consider bringing the case to the Tenancy Disputes Tribunal[2] or the District Court depending on the dispute and amount.
Documentation that strengthens your case
Good documentation increases the chance of a simple resolution. Useful examples include dated meter readings, payment receipts, emails and text messages showing agreements, and photographs if common installations are involved.
- Meter readings marked with date and who performed the reading.
- Forms, invoices and specifications from utility companies or the housing association board.
- Receipts and payment transactions showing what you actually paid.
Frequently asked questions
- Can I request to see the accounts for service charges?
- Yes. As a tenant you can request documentation showing how service charges are calculated and allocated.
- What if the landlord does not respond or refuses to show documentation?
- Send a formal written request and keep the documentation. If the landlord still does not cooperate, you can file a complaint with the Tenancy Disputes Tribunal[2] or seek assistance through the courts[3].
- Which laws regulate service charges and tenancy?
- The Tenancy Act regulates most tenancy relationships in Norway and sets the framework for what can be demanded from tenants.[1]
How-To
- Request documentation in writing and copies of invoices for the relevant period.
- Compare meter readings and calculations with your own notes and receipts.
- Send a formal complaint to the landlord demanding correction or repayment and set a reasonable deadline.
- If unresolved, consider bringing the dispute to the Tenancy Disputes Tribunal[2] or the courts[3].
- Seek advice from tenant organizations or legal assistance if the case is complex.
