Dispute incorrect billing as a tenant in Norway
As a tenant in Norway you may find errors in settlements for shared costs, electricity, or heating. It is important to know when to dispute, which documents support your claim, and what deadlines apply. This guide explains the steps simply: how to collect evidence, send a written notice to the landlord, and what to expect if the case goes to the Tenancy Disputes Committee or the courts. We also explain common arrangements, how corrections can affect the rent, and what rights you have for incorrect deductions or missing refunds. The goal is to provide practical, easy-to-understand help so you can act quickly and confidently. Read on for checklists, written notice templates, and information about appeals.
Why check the settlement?
Errors in the settlement can mean you pay too much or receive incorrect deductions. As a tenant it is wise to verify amounts, meter readings and what is included in shared costs.
- Check for deadlines to object or request corrections.
- Verify amounts and payment breakdowns.
- Gather documentation such as receipts, invoices and meter readings.
- Both parties should keep written communication when disagreements occur.
Keep all receipts and meter readings as evidence.
How to dispute
When you discover an error you should follow a clear procedure to protect your rights and make it easier for any complaints body to assess the case.
- Collect all documentation and note dates and amounts.
- Write a formal notice to the landlord specifying the requested correction or refund.
- Send the notice within relevant deadlines and keep proof of sending.
- If parties do not agree, file a complaint with the Tenancy Disputes Committee or consider legal action.
Respond to inquiries and observe deadlines to preserve your rights.
Common documents
- The tenancy agreement and attachments describing what is covered.
- Invoices and breakdowns for shared costs.
- Receipts for payments and meter readings.
- Written communication between tenant and landlord.
Frequently asked questions
- When should I dispute a settlement?
- You should dispute as soon as you notice an error or discrepancy in the settlement, and preferably in writing.[1]
- What if the landlord does not correct the error?
- If the landlord does not correct the error you can complain to the Tenancy Disputes Committee or consider conciliation/court depending on the case.[2]
- What deadlines apply for complaints?
- Deadlines can vary; send a notice as early as possible and check applicable laws or guidance for specific time limits.[1]
How to
- Gather documents: agreement, invoices, receipts and meter readings.
- Draft a clear written claim stating what you request.
- Send the claim and note the date; use registered mail or email with confirmation.
- If unresolved, file a complaint with the Tenancy Disputes Committee or seek legal advice.
Help and Support
- [1] Lovdata - Tenancy Act (1999)
- [2] Tenancy Disputes Committee - guidance and forms
- [3] Courts - information on legal processes
