Keys and Meter Readings: Tenant Errors in Norway
When you terminate a tenancy, key handover and correct meter readings are two of the most important issues for tenants in Norway. Mistakes here can cause misunderstandings, deposit deductions or disputes with the landlord. This article explains common pitfalls — such as missing documentation, wrong timing for readings and unclear receipt of keys — and gives practical advice about deadlines, how to document condition and how to request a correct final settlement. The goal is to help you as a tenant with a safe and tidy move-out, clear communication and practical steps if a disagreement arises. We also describe which rights you have under the Tenancy Act and how to contact the Tenancy Disputes Board or the courts if the case is not resolved locally.
What often goes wrong?
Brief overview of common errors:
- Take meter readings on the agreed date and record the numbers in writing within the deadline.
- Document the property's condition with photos and notes for each room and meter.
- Return keys in person or obtain a written receipt at handover.
- All communication about readings and keys should be in writing (email or SMS).
- Unclear final accounts or missing settlements can result in incorrect deposit deductions.
Preparations before moving out
The following preparations make the process easier and provide better evidence in case of disagreement.
- Check the tenancy agreement for deadlines and move-out requirements.
- Take clear photos of rooms, damages and all meters with dates and times.
- Ensure all locks and keys are collected and labeled before handover.
- Schedule the handover in writing and request a receipt when you hand over keys.
- Note meter numbers and the relevant readings for electricity, water and heating.
Key points
- Documentation increases the chance of a correct final settlement.
- Adhere to agreed deadlines for readings and key handover.
- Keep communication in writing to avoid misunderstandings.
FAQ
- When should I take meter readings?
- Take readings on the date agreed with the landlord or the date stated in the tenancy agreement, and record both numbers and time.
- How should I hand over keys securely?
- Arrange a time in writing and attend in person for handover, or obtain written confirmation if keys are handed to administration.
- What if the landlord claims extra money after moving out?
- Request a detailed account and documentation, document the property condition yourself at move-out, and consider contacting the Tenancy Disputes Board if unresolved.
How-To
- Check the contract for deadlines and requirements before moving out.
- Read and note all meters on the same day as handover.
- Take detailed photos of each room and meters with dates.
- Arrange a time for key handover and obtain a written receipt.
- Collect emails and messages as documentation in case of dispute.
